Warranty Information

Thank you for choosing Log House Masters for your product needs. We take great pride in delivering high-quality products and are committed to ensuring your satisfaction. This Warranty Information section outlines the terms and conditions of your product warranty when you purchase from us within the Republic of Ireland.

Limited Warranty

Log House Masters provides a limited warranty for our products, ensuring they are free from defects in materials and workmanship. The duration and specifics of the warranty coverage may vary depending on the product category and type, so please refer to your product’s documentation or contact our customer support for precise details.

Warranty Coverage

Our warranty typically covers the repair or replacement of parts that fail due to manufacturing defects or workmanship issues during the warranty period. The warranty coverage begins from the date of purchase, and the exact duration can be found in your product documentation. In certain cases, the warranty may cover both parts and labor costs; however, this will be detailed in the product-specific warranty information.

Warranty Exclusions

Please be aware that our warranty does not cover:

  • Damage caused by improper installation, misuse, negligence, or accidents.
  • Damage resulting from unauthorized repairs or alterations.
  • Normal wear and tear, including cosmetic damages.
  • Products that have had their serial numbers removed or altered.
  • Damage caused by exposure to extreme conditions not in line with the product’s specifications.
  • Warranty Claim Process

If you believe your product is eligible for warranty service, please follow these steps:

  • Contact our Customer Support team via our designated warranty claims hotline or email.
  • Provide proof of purchase and product information to help us verify your eligibility.
  • Our customer support team will guide you through the next steps, including shipping instructions if necessary.

Resolution of Warranty Claims

 Log House Masters will evaluate the warranty claim promptly. Depending on the nature of the claim and the product, we will either repair or replace the defective parts or provide a replacement product. We reserve the right to use refurbished or new parts or products for replacement, but they will be of equal or better quality.


This warranty is valid only within the Republic of Ireland and is subject to Irish consumer protection laws and regulations. The terms and conditions of this warranty may vary depending on the product, and you are encouraged to consult the specific warranty documentation provided with your product.

Your rights under Irish law regarding warranties are not affected by this warranty. For any questions or concerns regarding our warranty coverage, please contact our Customer Support team.